We want everyone to have a good experience with their Music Memory Box.

We’ve created an extensive guide book, FAQs and how to videos to help you get the most out of your box and understand the simple processes.

We encourage you to:

  1. Look in your guidebook for help and guidance
  2. See if your problem is covered in one of our how to videos COMING SOON!
  3. Check through our FAQs

If you are still having problems with your Music Memory Box having checked all of the things above please get in touch via our live chat function and we’ll try and help.

Alternatively if you bought your box in the last 12 months and would like to request a refund, please complete form below and we’ll be in touch about your request within 10 working days.