Music Memory box qualifies for VAT relief for people who are living with dementia, carers or people considered chronically sick or disabled.

As it was designed and manufactured solely to help people with disabilities and HMRC states that “equipment that has been designed solely for people with a disability, chronic or terminal illness or on the adaptation of equipment so they can use it can be VAT exempt”.

Who is eligible?

If you are not sure whether you are eligible for VAT exemption please read Notice 701-7 VAT relief for disabled people or call HMRC’s advice line on 0300 200 3700. Please check eligibility as this is legally binding and there are penalties for false declaration.

How to apply the VAT relief on our website

When purchasing a product that qualifies for VAT exemption you will be asked to tick a box declaring that you or the person you are purchasing the item for are eligible for VAT relief. This happens after checkout and before payment.

You will then be asked to give full name and the medical condition of the person who qualifies for VAT relief. Once this is completed you will be charged the VAT relief price.

Important Information

Music Memory Box is required to keep a record of all customers who have qualified for VAT relief, their names, addresses, and qualifying medical condition and present this information to HRMC if requested.

Please note that it is an offence to falsely claim that you or the person you are buying for is eligible for VAT Relief.